Help Center
Common questions are found first in pkko Help; there is a short guide about account, login and app usage.
How Callback Works in pkko Support
Many apps spread contact information; here pkko Support and pkko Contact are arranged in one place, so you don't have to wander; the essential details are kept clear within the first 100 words.
If you want a callback, first check the Help Center, then verify your account information; many users from Dhaka, Chattogram, and Sylhet ask the same questions about using bKash or Nagad, so the answers are short and clear.
Support Team
303K+ active users; support process has been streamlined since 2015.
Fast Response
Average uptime 99.7%; requests remain easy to send during busy times.
Secure Verification
Account verification and data matching reduce misunderstandings.
Mobile-friendly
Written following the habits of 21 countries for readability on Android phones, so the language is simple.
Daily average wait time
| Time | Average wait |
|---|---|
| 9 AM to 12 PM | 812 minutes |
| 12 PM to 6 PM | 59 minutes |
| 6 PM to 10 PM | 1218 minutes |
| 10 PM to 9 AM | 47 minutes |
During Dhaka office hours the wait is a little longer, but if you keep the callback request right, the response comes quickly.
Other contact methods
Direct Message
Describe the problem in a short message; attaching a screenshot helps the team identify the issue in two steps.
Account Information
If you use bKash, Nagad or Rocket, provide the same information to speed up verification.
Three questions about Callback
How long does a callback take?
Requests are typically submitted within 23 minutes; may take a bit longer during busy times, especially in the evening.
What information is needed?
Provide name, user ID, and a short description of the problem you see on screen; include it.
What to do if you don't
First verify the information in pkko Login, then return to the pkko Contact page to submit a new request.
How to get help
Step 1
Write down the problem
Describe the problem in one line; write that first so the team can understand quickly.
Step 2
Provide correct
Wrong ID wastes time, so please match name and account information.
Step 3
Check the reply
After sending the request, check inbox and notifications; often a reply arrives the same day.
New Users First pkko App And General Questions It helps to review if needed. pkko Introduction You can go to the page too